Your mission

Sales organisations, customer service teams and marketing departments are under pressure: processes need to become more efficient, data more usable, and customer experiences more consistent. At Arineo, you will shape this very transformation – using Microsoft Dynamics 365 Sales, Customer Service, Customer Insights and the Power Platform as the technical foundation. As a consultant, you’ll take on technical responsibility from process analysis right through to go-live: you’ll translate business requirements into robust solution designs, lead requirements workshops with sales and marketing stakeholders, and work hand in hand with developers and solution architects. Your goal: CRM solutions that really work in day-to-day operations – not just in the demo system.

• Rethinking sales and service in the digital age: You will review our clients’ existing sales, customer service and marketing processes, identify pain points and work with them to develop a concrete vision – from lead qualification to customer feedback.

• Conceiving & designing CRM solutions: You will translate business concepts from sales, service and marketing into functional solution designs based on Dynamics 365 Sales, Customer Service, Customer Insights / Journeys and the Power Platform – including data models, security concepts and integration points.
• Leading requirements workshops with sales and marketing stakeholders: You prepare workshops tailored to specific target groups, facilitate them confidently – whether with sales managers, service managers or IT leads – and ensure structured, transparent requirements management.
• Configure, test & integrate: You implement your designs in Dynamics 365 CE, coordinate closely with developers and solution architects, and manage interfaces with ERP systems and third-party systems.
• Supporting implementation & empowering users: You support user acceptance testing, coordinate acceptance procedures and, through targeted training, ensure that the solution is actually adopted and put into practice in day-to-day sales and customer service.

Your profile

• Experience with Dynamics 365 CE (3+ years): You have several years’ experience working as a Functional Consultant in Dynamics 365 Customer Engagement — ideally with a proven track record of projects in Sales Hub, Customer Service and/or Customer Insights / Journeys.
• Understanding of sales and service processes: You are familiar with the workflows on both sides: how sales teams qualify leads and manage pipelines, how customer service teams manage cases – and where Dynamics 365 delivers tangible value to these processes.
• Project experience from workshops to go-live: You have led requirements workshops, been responsible for solution designs, accepted configurations and trained users – preferably in environments with sales and/or service stakeholders.
• Solid technical foundation in Dynamics 365 CE: Dataverse data model, security roles, business rules, flows – you know what can be configured and what requires development. Experience with Power Automate or Model-Driven Apps is welcome.
• Target-audience-specific communication: You speak to sales managers differently than to IT architects – and bring both sides together. You can structure and prioritise requirements and translate them into clear documentation.
• Languages & willingness to travel: Excellent command of German, good command of English, willingness to travel approx. 20%.
• Experience with AI & new technologies: You are familiar with AI solutions, actively use them in your day-to-day work and are open to new tools and methods.

Apply now

Type of Employment

Full-time

Possible offices

• Remote in Germany,
• Göttingen,
• Munich,
• Butzbach,
• Hamburg,
• Düsseldorf,
• Bielefeld,
• Chemnitz,
• Nuremberg-Fürth,
• Aachen,
• Bremen,
• Paderborn

Start date

Available by arrangement

Flexibility in working hours and location

Work the way that suits your life! Flexible working hours and home office options give you the freedom to organise your everyday life in the best possible way.

Individual training opportunities

We support your professional development with specialised training and certifications – including in the field of AI technologies. Always keep your finger on the pulse - technologically and professionally.

Travelling time is working time - with attractive bonuses

Your travel time is counted as working time and, in addition to the travel allowance, you will receive an extra bonus for every night you spend away from home working for us.

Benefits +

Career Prospects

• Mentors for targeted onboarding
• Personal development plans
• Professional certifications
• Internal and external training
• Feedback and development meetings
• Active use of modern AI tools

About the Salary

• Travel time counts as working time
• Over 30 days annual leave
• Annual salary review
• Travel allowance
• Subsidy for Deutschland Ticket

Work-Life Balance & Health

• Flexible working hours
• Remote work
• Working time account
• Part-time working models
• Lifetime working time account
• Hansefit
• Team and sporting events

Additional Benefits

• Personal use of hardware and software
• External employee assistance programs
• Bike leasing
• Corporate benefits
• Company events

Maike Thöle

HR Management und Recruiting Specialist

+49 551 521381352

Please apply exclusively via the Arineo job portal (jobs.arineo.com).

maike.thoele@arineo.com